Claiming a Defective Item

To claim a defective or faulty item, please follow these steps:

1. Contact our customer service: Send an email to info@watchesportal24.com. Please include your order number and a brief description of the issue.

2. Provide photos of the defect: To speed up the process, please take pictures of the defect and attach them to the email. This helps us assess the damage better and assist you faster.

3. Receive return instructions: Our customer service will contact you promptly to discuss the next steps, such as returning the item for repair, replacement, or refund.

4. Receive a return label: If a return is necessary, we will provide you with a return shipping label so you can send the defective item back to us free of charge.

We apologize for the inconvenience and are working to resolve the issue as quickly as possible. Your trust and satisfaction are very important to us.

Note: The address provided in the imprint is our office address. Returns are not processed there!