Return Your Order
To return your order, please contact us by email. We will handle the return for you and send you all necessary instructions along with a return label. Simply follow these steps:
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Contact us: Send an email to info@watchesportal24.com with the following information:
- Order number
- Item you wish to return
- Reason for return (optional)
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Receive return label: Our customer service will get in touch promptly and send you a return label along with detailed instructions for returning the item.
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Prepare the return: Once you receive the return label, securely pack the item and attach the return label clearly visible on the package.
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Drop off the package: Take the package to the nearest post office or parcel shop as described in our instructions. Returns within Europe are free of charge for you.
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Receive your refund: Once we receive and inspect the item, the refund will be processed within 14 days via the payment method you used for the purchase.
If you have any questions about the return process, our customer service is happy to assist you.
Note: The address provided in the imprint is our office address. Returns are not processed there!